US Paper Cup Factory ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or place an order with us.
1. Information We Collect
When you place an order, create an account, or contact us, we may collect the following information:
- Identity & Contact: Name, email address, phone number, billing and shipping address.
- Order Information: Products ordered, quantities, customization details, artwork files you upload, and special instructions.
- Payment Information: We do not store full credit card numbers. Payments are processed by PCI-compliant third-party processors (Stripe). We retain only the last four digits and card type for order reference.
- Usage Data: IP address, browser type, pages visited, time on site, and referring URLs — collected automatically via cookies and analytics tools.
- Communications: Any messages you send us through our contact form, email, or live chat.
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders, including producing and shipping your custom products.
- Send order confirmations, shipping notifications, and design proofs.
- Respond to your questions and provide customer support.
- Improve our website, products, and services.
- Send marketing communications if you have opted in (you may opt out at any time).
- Comply with applicable laws and protect against fraudulent transactions.
We do not sell your personal information to third parties.
3. Artwork & Design Files
When you upload artwork, logos, or design files, we use them solely to produce your order and create design proofs. Your files are stored securely and are not shared with any third parties outside of our production workflow.
We retain uploaded files for up to 12 months after your last order to enable easy reorders. You may request deletion of your files at any time by contacting us at orders@uspapercupfactory.com.
6. California Privacy Rights (CCPA)
As a California-based business, we comply with the California Consumer Privacy Act (CCPA). California residents have the right to:
- Know what personal information we have collected and how it is used.
- Delete personal information we have collected, subject to certain exceptions.
- Opt Out of the sale of personal information (we do not sell personal information).
- Non-Discrimination — we will not discriminate against you for exercising your CCPA rights.
To exercise these rights, contact us at orders@uspapercupfactory.com or write to us at 11135 Condor Ave, Huntington Beach, CA 92708. We will respond within 45 days.
7. Data Security
We implement industry-standard security measures including SSL/TLS encryption, secure file storage, and access controls to protect your information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
8. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, and resolve disputes. Order records are typically retained for 7 years for accounting and tax purposes.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our website after changes constitutes acceptance of the revised policy.
11. Contact Us
For privacy-related questions or to exercise your rights, contact us:
- Email: orders@uspapercupfactory.com
- Phone: (714) 594-9573
- Mail: 11135 Condor Ave, Huntington Beach, CA 92708