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The Impact of Packaging on Customer Retention

Published on 12/30/2025

First Impressions Last

Packaging is the first physical touchpoint a customer has with your product. High-quality packaging communicates that the product inside is also high quality.

Conversely, flimsy or generic packaging can degrade the perceived value of even the best coffee. By using sturdy, custom-printed cups, you reassure your customer that they've made a premium purchase, encouraging them to return.